Case Management

Employee hotlines generate a wealth of information. Without a robust data management system to help you organize and interpret the data, it can be difficult to gain insights and take timely action. That’s where In Touch Case Trac™ comes in.

Case Trac is a state-of-the-art case management database. It works seamlessly with In Touch hotlines as well as most companies’ in-house systems. Case Trac gives your feedback data meaning and context. Once you understand your data, you can use it to make positive changes.

Case Trac™ makes it easy to:

• Document cases from open to close
• Generate customized reports
• Identify, monitor and analyze trends
• Create and validate benchmarks
• Make administrative changes
• Keep a legal record of all calls

Contact us to learn more and request a quote.