About In Touch

What we do

In Touch uses innovative communication tools to give employees and leaders a voice. To hotline callers, we promise confidentiality. To our clients, we promise cutting-edge technology and personalized service.

Founded in Minneapolis in 1991 by Peter Lilienthal, In Touch pioneered the field of employee feedback systems. Today, we’re still an industry leader.

In Touch clients include:
  • National Vision, Inc.
  • Exide Technologies
  • Sleep Number
  • CNO Financial Group
  • Hennepin County Medical Center
  • Children’s National Medical Center
  • Skechers
  • Ferro Corporation
  • The Economist Group
  • CDM Corporation
  • Westchester Medical Center
  • Mondi Group
  • Group 1 Automotive
  • Allianz Life Insurance
  • IKEA
  • Carhartt
  • Wynn Las Vegas
  • Roku
  • Square
Why choose In Touch?

Qualified Call Center operators.The individuals who answer the phones at our Columbus, OH call center receive extensive training and are highly service oriented. They’re paid by the hour, not per call. Without the pressure to watch the clock, they can take the time necessary to collect quality feedback.

Cutting-edge technology.The best systems are the ones you never notice working in the background. Our call center, automated reporting and case management systems are powered by seamless, state-of-the-art technology.

Security. When it comes to compliance hotlines and other feedback solutions, assuring confidentiality is paramount. All of our databases are secured in SSAE18 and GDPR certified environments.

Personalized service and support. Some of our competitors may be larger than us. But when it comes to personalized service, smaller is good. We value our customers. We know you by name when you call. We respond to queries within hours, not days.  We’re happy to provide support whenever you need it—not just at renewal time.


In Touch provides service to blue-chip multinationals, private companies, public agencies and universities around the world. In Touch also aids the not-for-profit sector by providing them with services free of charge. We have assisted community organizations such as the United Way, YMCA and Autism Speaks.