Ethics hotlines–also called compliance hotlines, employee hotlines, or whistleblower hotlines–can help you uncover problems early and address them before they get worse. This results in a safer and more ethically-sound workplace. These low-cost employee hotlines help you comply with the U.S. Sarbanes-Oxley Act (aka SOX or Sarbox), as well as global regulations of the Foreign Corrupt Practices Act (FCPA), UK Bribery Act, and others. In Touch hotlines are fully GDPR compliant.
Our confidential, anonymous hotlines alert you to issues regarding:
- Safety and security
- Harassment and discrimination
- Theft and fraud
- Code of conduct and compliance
Catching problems early can help you:
- Identify unethical practices
- Reduce liabilities and lawsuits
- Retain personnel
- Improve your bottom line
In Touch Call Center:
- Toll-free access with a phone number exclusive to your company
- Calls answered 24/7/365 by highly trained operators
- Customizable interview templates collect the feedback you want
- Special procedures for emergency situations
- Message routing is customized to your needs
- Compliance-certified and secure
Some employee hotline users wish to remain anonymous. Others want a personal response. In Touch hotlines give callers a choice. We give our clients a choice, too, with a range of hotline options:
Live Operator. Employees can contact our professional, U.S. based call center 24/7/365. A scripted interview – fully customizable – guides the session. Callers have the option to identify themselves or remain anonymous. They also receive a report ID that can be used to check back for updates from your company.
Automated. Employees can record their concerns on TouchBack™ – In Touch’s toll-free, automated reporting system. Here, too, they receive a report ID they can use to check back for recorded updates.
Combination. After dialing the toll-free number, callers choose to leave feedback on the automated system or with a live operator.
Web-based. Often used as a supplement to automated/live phone operator hotlines. Callers have the option to remain anonymous or provide contact information; either way they’ll receive a case number to follow up on their case.
We’ll help you customize a hotline solution that fits the needs of your company. In Touch performs quality checks on all reports and organizes it into easy-to-read reports, making it simple for you to pinpoint problems and take timely action.