Pillsbury’s Recipe is Candid Talk

This article first appeared in Workforce, February 1998.

By Gillian Flynn

Company execs know exactly whats on their employees’ minds.

The most important information a company can have is the kind it rarely gets: frank, unreserved, this-is-how-it-is feedback from employees. No matter how many rallying speeches managers give about how their doors are always open, about how they want employees to challenge them, that sliver of fear remains.  Where’s the line between offering constructive criticism and giving offense? How can anyone be sure today’s pointed conversation won’t influences tomorrow’s performance review?

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