About Us

About In Touch

What we do

In Touch uses innovative communication tools to give employees and leaders a voice. To hotline callers, we promise confidentiality. To our clients, we promise cutting-edge technology and personalized service.

Founded in Minneapolis in 1991 by Peter Lilienthal, In Touch pioneered the field of employee feedback systems. Today, we’re still an industry leader and the only provider with EU-based affiliates.

Why choose In Touch?

Qualified Call Center operators. All In Touch operators possess a college degree at the minimum, and years of related industry experience. They’re paid by the hour, not the call. Without the pressure to work fast, they take the time necessary to collect quality feedback.

Cutting-edge technology. The best tech systems are the ones you never notice working. Our Call Center, online feedback systems and case management database are powered by seamless, state-of-the-art technology.

Security. When it comes to whistleblower hotlines and other feedback systems, confidentiality is crucial. Our CaseTrac™ database is hosted in a SSAE16 certified environment.

Personalized service and support. Some of our competitors may be larger than us. But when it comes to personalized service, smaller is good. We value our customers. We know you by name when you call. We respond to queries within hours, not days.  We’re happy to provide support whenever you need it—not just at renewal time.

Clients

In Touch provides service to blue-chip multinationals, private companies, public agencies and universities around the world. In Touch also aids the not-for-profit sector by providing them with services free of charge. We have assisted community organizations such as the United Way, YMCA and Autism Speaks.

Support for nonprofits

In Touch clients include:
  • National Vision, Inc.
  • Exide Technologies
  • Select Comfort
  • CNO Financial Group
  • Genesis HealthCare
  • Children’s National Medical Center
  • Skechers
  • Thrivent Financial
  • Ferro Corporation
  • The Economist Group
  • CDM Corporation
  • Westchester Medical Center
  • Peabody Energy
  • Mondi
  • Group 1 Automotive
  • Allianz
  • IKEA
  • GoDaddy