Internal Communications are Key to M&A Success

This article first appeared in Bank Director Magazine, 2000.

In the flurry of activity among banks to consolidate, improve profitability, and expand services, one board member responsibility is too often ignored, according to executive consultant Peter Lilienthal.  That obligation, he says, is assuring that there is an effective, credible employee internal communications system in place — a fail-safe mechanism that will provide an early warning from the front lines when change initiatives go awry.

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